Terms & Conditions
1. Use of the Site
You may use the Site only for your own noncommercial personal use and in compliance with these Terms. You are responsible for your own communications, including the transmission, uploading or posting of information and are responsible for the consequences of such communications to the Site.
We require all Members to agree not to use the Site, and specifically prohibit any use of the Site, for any of the following purposes:
- Posting, communicating or transmitting any material that infringes on any intellectual property, publicity or privacy right of another person or entity
- Posting any information which is untrue, inaccurate or not your own
- Engaging in conduct that would constitute a criminal offense or give rise to civil liability or otherwise violate any law or regulation
- Attempting to interfere in any way with the Site’s or Zanedo’s network security, or attempting to use the Site’s service to gain unauthorized access to any other computer system
You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account or password. You agree to immediately notify us in the event of any unauthorized use of your account or other breach of security.
2. Additional Terms and Conditions
You agree that additional terms and conditions may apply to specific products, orders or your use of certain portions of the Site, including with respect to ordering, shipping and return policies and membership reward programs (“Additional Terms”), which Additional Terms are made part of these Terms by reference. If there is a conflict between these Terms and the Additional Terms, the Additional Terms shall control.
4. Product Information; Limitation on Quantities
Excluding any content which may be submitted by Members from time to time, we strive to ensure that the information on the Site is complete and reliable. Certain information may contain pricing errors, typographical errors and other errors or inaccuracies which we may correct without liability. We also reserve the right to limit quantities purchased by Members and to revise, suspend, or terminate an event or promotion at any time without notice (including after an order has been submitted and/or acknowledged). We do not guarantee that all products described on our Site will be available, but where they are unavailable it will be clearly displayed at each product level and an alternative product will be offered.
5. Proprietary Rights
You acknowledge and agree that the content (other than content that may be submitted by Members), materials, text, images, videos, graphics, trademarks, logos, button icons, music, software and other elements available on the Site are the property of Zanedo or our licensors and are protected by copyright, trademark and/or other proprietary rights and laws. You agree not to sell, license, rent, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, modify or create derivative works from any content or materials on the Site. Zanedo and the Zanedo logo are registered trademarks. All other trademarks are the property of their respective owners. All of our Site's content is Copyright 2012 Zanedo FZE. All rights reserved.
6. Submitted Content
Zanedo does not claim ownership of any materials you make available through the Site. With respect to any materials you submit or make available for inclusion on the Site, you grant Zanedo a perpetual, irrevocable, non-terminable, worldwide, royalty-free and non-exclusive license to use, copy, distribute, publicly display, modify, create derivative works, and sublicense such materials or any part of such materials. You hereby represent, warrant and covenant that any materials you provide do not include anything (including, but not limited to, text, images, music or video) to which you do not have the full right to grant Zanedo the license specified above. You further represent, warrant and covenant that any materials you provide will not contain libelous or otherwise unlawful, abusive or obscene material. Zanedo will be entitled to use any content submitted by you without incurring obligations of confidentiality, attribution or compensation to you.
You assume all responsibility and risk with respect to your use of the Site. THE SITE, AND ALL CONTENT, MERCHANDISE, AND OTHER INFORMATION ON OR ACCESSIBLE FROM OR THROUGH THIS SITE OR A “LINKED” SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, SECURITY OR ACCURACY. SPECIFICALLY, BUT WITHOUT LIMITATION, ZANEDO DOES NOT WARRANT THAT: (1) THE INFORMATION ON THIS SITE IS CORRECT, ACCURATE OR RELIABLE; (2) THE FUNCTIONS CONTAINED ON THIS SITE WILL BE UNINTERRUPTED OR ERROR-FREE; OR (3) DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
Zanedo makes no warranties of any kind regarding any non-Zanedo sites to which you may be directed or hyperlinked from this Site. Hyperlinks are included solely for your convenience, and Zanedo makes no representations or warranties with regard to the accuracy, availability, suitability or safety of information provided in such non-Zanedo sites. Zanedo does not endorse, warrant or guarantee any products or services offered or provided by or on behalf of third parties on the Site.
9. Limitation of Liability
IN NO EVENT SHALL ZANEDO, ITS AFFLIATES OR ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, SUBSIDIARIES, SUPPLIERS, AFFILIATES, OR THIRD PARTIES PROVIDING INFORMATION ON THIS SITE BE LIABLE TO ANY USER OF THE SITE OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, OR LOSS OF USE) ARISING OUT OF THE USE OR INABILITY TO USE THE SITE, WHETHER BASED UPON WARRANTY, CONTRACT, TORT, OR OTHERWISE, EVEN IF ZANEDO HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES. IN NO EVENT SHALL THE TOTAL LIABILITY OF ZANEDO, ITS AFFILIATES OR ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, SUBSIDIARIES, SUPPLIERS, AFFILIATES OR THIRD PARTIES PROVIDING INFORMATION ON THIS SITE TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION RESULTING FROM YOUR USE OF THIS SITE, WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE) OR OTHERWISE, EXCEED THE AMOUNT YOU PAID TO ZANEDO IN CONNECTION WITH THE EVENT GIVING RISE TO SUCH LIABILITY.
You hereby acknowledge that the preceding paragraph shall apply to all content, merchandise and services available through the Site. Because some states do not allow limitations on implied warranties or the exclusion or limitation of certain damages, all of the above disclaimers or exclusions may not apply to all users.
10. International Use
We control and operate the Site from a highly secured hosting centre out of the United States. We make no representation that materials on the Site are appropriate or available for use outside the United States. If you choose to access this Site, you do so at your own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.
11. Risk of Loss
Any merchandise purchased from our Site will be shipped by a third party carrier. As a result, title and risk of loss for such merchandise will pass to you upon our delivery to the carrier.
12. Copyright Infringement; Notice and Take Down Procedures
Zanedo specifically prohibits the posting of any content that violates or infringes the copyright rights and/or other intellectual property rights (including rights of privacy and publicity) of any person or entity. If you believe that any material contained on this Site infringes your copyright or other intellectual property rights, you should notify us of your copyright infringement claim in accordance with the following procedure. Zanedo will process notices of alleged infringement which it receives and will take appropriate action as required by the Digital Millennium Copyright Act (“DMCA”). The DMCA requires that notifications of claimed copyright infringement should be sent to the following address:
Level 14, Boulevard Plaza Tower 1
Downtown Dubai, P.O. Box 334155
Dubai, United Arab Emirates
T: +971 4 368 0926
F: +971 4 455 8556
Office Timings are from 8.30am to 5.30pm (Sunday - Thursday)
To be effective, the notification must be in writing and contain the following information (DMCA, 17 U.S.C. §512(c)(3)):
- Physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
- Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
- Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material;
- Information reasonably sufficient to permit the service provider to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;
- A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
- A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
To contact us with any questions or concerns in connection with these Terms or the Site, or to provide any notice under these Terms, please Contact Us.
Zanedo FZE is committed to respecting and protecting your privacy. This privacy protection section communicates how, when, and why we gather information about our customers and what we do with it.If you have any questions about the Zanedo.com privacy policies please contact us at: [email protected]
If you subscribe to Zanedo and/or place an order through Zanedo.com, we will ask you for your name, e-mail address, shipping address, telephone number and credit card information (if you purchase via this payment method). We use this information to process and fulfil your order and to notify you of your order status. All archived credit card information is maintained in a secure and safe environment and managed entirely by a certified 3rd party payment provider. Zanedo does not store any credit card information locally. No credit card details are stored on any server, database or device own by Zanedo. All transactions are processes through a SSL environment.
Telephone numbers and e-mail addresses are used to contact you regarding your order. Zanedo will never sell, rent or share your personal information, including your e-mail address, with any third parties for marketing purposes without your express permission.
How We Use Your Information
In connection with their performance of services to maintain and operate the Site and certain features on the Site, certain trusted third parties may be permitted to access your information. For example, we may use third parties to host the Site; operate various features available on the Site; send emails; analyze data; provide search results and links and assist in fulfilling your orders.
We reserve the right to disclose information in order to comply with a subpoena, court order, administrative or governmental order, or any other requirement of law, or when we, in our sole discretion, believe it is necessary in order to protect our rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk reduction.
We use non-personally identifiable information in the aggregate, so that we can improve the Site and for business and administrative purposes. We may also use or share with third parties for any purpose aggregated data that contains no personally identifiable information.
If you submit your email address to be added to a mailing list, we will use the email address for the sole purpose of sending you announcements, special offers from Zanedo and other partners along with site updates. Each email we send will contain information on how to unsubscribe from our mailing list. You can also unsubscribe by sending an email to [email protected]
We use your feedback to improve our site and our organization. If you choose to provide information about yourself using a feedback or email form on our Web site, we will not use the information for any purpose other than to respond to your inquiry or to act on your suggestion or comment. We will not share your information with others except with your permission or upon your request.
Comments you voluntarily post on public forums such as our blog will, of course, be displayed publicly along with the name you submit and the time at which you submitted the comment.
If you elect to use our referral services for informing a friend about our site, we ask you for the friend's name and email address. Zanedo will automatically send the friend a one-time email inviting them to visit the site. Zanedo stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. The friend may contact Zanedo at to request the removal of this information from our database.
How We Protect Your Information
We are committed to protecting the information we receive from you. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved.
Secure Socket Layer (SSL) technology is used to provide for the secure transmission of the information from your PC to authorised 3rd party payment providers. In addition, only those employees and third parties who need access to you information in order to perform their duties are allowed such access.
Registered users may update or change your personal information or preferences directly under the accounts section of the site or by sending an email to [email protected] We will take commercially reasonable steps to implement your opt-out requests promptly, but you may still receive communications from us for up to ten business days as we process your request.
While we make efforts to accommodate requests to restrict our use of your information, we reserve the right to delete all or any portion of customer information if we are not able to reasonably accommodate a requested restriction.
Children's Privacy and Parental Controls
We do not solicit any personal information from children. If you are not 17 or older, you are not authorized to use the Site. Parents should be aware that there are parental control tools available online that you can use to prevent your children from submitting information online without parental permission or from accessing material that is harmful to minors.
Cancellations & Refunds
Zanedo prides itself on the timely delivery of your beauty products and so long as the shipment has not left our warehouse, the order may be cancelled. Cancellations can be completed by contact our Customer Service team via telephone on +971 50 694 6925 or +971 55 220 0848 (Sunday - Thursday, 9.30am - 7.30pm, UAE time) or by emailing us at [email protected]
If the shipment has already left our warehouse, we won't be able to cancel the order prior to receipt of the goods. Provided the items are unopened and in case of receipt of damaged, defective or not as ordered items, please report the same immediately to our Customer Service team on the day of delivery of the goods.
If you are not 100% happy in any way with the goods you have received, please contact our Customer Service team with 72 hours of confirmed delivery of the order, where they will authorise the return and provide a return authorisation number which must be quoted at time of return delivery. A return or exchange will be provided on confirmation that the product(s) are still in a fully re-saleable condition. If the product(s) is not deemed in a suitable condition prior to its return or the packaging is damaged, we reserve the right to refuse a refund on the item. If the item was ordered in error, you can still return the delivery and a refund can be provided under the same re-saleable provisions to the value of the order only - minus delivery costs. Return courier charges will be absorbed by the customer and must be paid prior to the courier reciepting the return, regardless of the value of the original order.
Items delivered that arrive faulty, not as advertised or with quality concerns will be refunded in full after authroisation is provided by the Customer Service team. Due to the nature of the products sold on the site, photographic evidence of the order may be required to ensure the process is handled as quickly as possible within the 72 hour refund timeframe. All returns must contain a copy of the delivery airway bill number and order number, the return auhtirsation code (obtainable from Customer Service) and the reason. It is appreciated that all items are re-packed securely.
We are here to help and will do everything within our power to ensure you are happy with our products and services and continue to shop with www.zanedo.com